Private water companies are committed to quality in every aspect of operation and management, from the service provided to customers and the technology used for infrastructure management to extensive testing that helps ensure compliance with important water quality regulations. Nearly one in every four Americans receives water from a privately owned water or wastewater utility or a municipal utility operating under a public-private partnership. Private water companies take that responsibility seriously.
As part of one of the most heavily regulated industries in the country, private water companies are subject to public health and environmental regulation at the state and federal levels. But private water companies do more than abide by regulations. Some work directly with the U.S. Environmental Protection Agency (EPA) to help establish drinking water standards and regulations in addition to promoting sustainable water planning and wise water use.
American Water, the largest publicly traded water and wastewater services company in the nation, scored 99.9 percent in drinking water compliance with EPA standards and 99.2 in wastewater compliance in 2010. All results are provided to customers through regular consumer confidence reports.
One key indicator of the private water industry's commitment to quality is the scale of investment in infrastructure and personnel. Private water companies collectively invest hundreds of millions of dollars in the infrastructure required to provide reliable service to customers. They also invest in trained personnel and contribute to the economic vitality of the communities they serve by providing jobs and resources.
To learn more about our members' commitment to quality, visit Our Solutions.